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Frequently Asked Questions


How long does it take for an order to ship?
Most orders are shipped within 1 business day, but in some cases may take up to 3 business days.
My package was shipped via USPS and it has been lost, what do I do?
Unfortunately, BEVERLYS.COM can not accept any responsibility for lost U. S. Postal Service shipments. Contact your local post office and tell them that you have a box or envelope that was lost. Then, request that they initiate a MRC Search Request. MRC stands for Mail Recovery Center, which is the Postal Service center that ultimately receives all the mail and packages that are undeliverable. The postal employee handling your request will need to gather some information from you to complete the form. First, to file a MRC Search Request, the value of your lost item or its contents must be valued at $25 or more. You will need to give them the sender's and recipient's addresses. They will also need the phone numbers of both parties. You will need to give a very complete description of the package and its contents, as this will help the MRC staff narrow down their search and locate your article faster. You can submit pictures of your item or a similar item to help in the search. Once you have given the USPS all the required information, the form will be emailed and you will be notified by them if they find your article. More Information about the USPS MRC can be found here.


What credit cards do you accept?
We accept Visa, Mastercard, American Express and Discover cards as well as PayPal.
Is my credit card information secure?
Yes, we encrypt all information sent via the Internet, so that data arrives privately and securely at its destination.

Returns and Refunds

What is your Return Policy?
If you are not completely satisfied with your purchase, return it within 30 days for a full product refund. The item(s) must be shipped back to us and cannot be returned to other Beverly store locations.